Custom Order Overview

Team Headquarters knows how important it is to stand out. With a massive selection of products, the most colours available in the industry, and the best prices, you know that THQ has got you covered, from head to toe. Work with our design department and build your team’s look from the ground up. We’re dedicated to enhancing your look as much as your performance. Bring us a design, or start from scratch, we’ll see your vision come to life. Whether it be through screening, embroidery, transfers or full sublimation, our in house approach sees your order through from start to finish.
Sublimation is the core of our business, allowing for endless possibilities when it comes to personalizing your THQ apparel. From Hockey to Baseball, Football to Volleyball, our full sublimation sports apparel is a cut above, allowing for 360 degrees of customization. Don’t stop with your team or association uniforms either. Along with screen print, THQ’s embroidery department is capable of decorating shirts, bags, hats, and many other great products.
Call 905.389.9745 to talk with a Customer Service Agent to place your order!

CURRENT LEAD TIMES (After Art Approval, Does Not Include Time For Shipping)

DESIGN EMBROIDERY/TWILL SCREEN PRINTING SUBLIMATION
3-5 Business Days 2-3 Weeks 2-3 Weeks 3-6 Weeks

Please Note: Because customized products are personalized to you, once your order is placed we cannot make changes to your order.

HOW TO ORDER

PRE-ORDER CHECKLIST

1. 12-Piece Minimum
2. Designated Contact Person
3. Team Name
4. Team Colors
5. Service Desired
6. Graphic chosen from provided selection or your own custom art.

TO PLACE AN ORDER

1. You must provide one contact person
2. Must have team name
3. Must have ALL sizing of garments and/or equipment
4. Contact us direct at (905)389-9745 to place official order
5. Once an order has been placed, you cannot make any changes to the order

DESIGN

1. Our designers will create and provide mockups for your logo & designs.
2. Upon approval of your design, production will then begin.
3. Important! In order to ensure a high level of accuracy and customer satisfaction with our designs, customers are required to send us a confirmation e-mail approving the design templates. Phone approvals alone are not acceptable and we will not proceed with the production process until written approval has been received.

PRODUCTION

1. Upon approval of artwork: A.) NO changes can be made to your order; B.) You should receive your order within the current lead times specified.
2. Team information will be kept on file for future use.

SHIPPING

1. Orders will be shipped upon receipt of payment due.
2. Back ordered items will delay shipping of entire order, but in-stock items may be shipped when completed. Please specify if applicable.
3. During times of High Volume, customized garments and equipment may take up to 4-6 weeks to ship.

COLOUR POLICY

THQ is committed to providing the best quality items in the most colours to our customers. Our customized garments are no exception.
Due to many variables with fabric materials & sourcing, THQ cannot guarantee exact colour reproductions on any and all fill in reorders. However we will swatch and colour match to find the most exact colour possible.
We have taken great care in producing a colour palette which matches, as closely as possible, the colours in our fabric. These are incorporated into our standard swatch of colours. When these colours are printed as part of a gradient, they will sometimes not match as closely as a solid colour. When our art department sends you a mock up please note that because of variations in display and/or printer settings it is impossible for us be sure we are displaying an exact match. The colour in your garment may or may not resemble the colour on your screen or print out. Colours used in mock ups are for display purpose only.
THQ Standard Colours are referred to by name at the time of order and confirmed when the mock up is confirmed. Unfortunately, customized items cannot be accepted for return for final colour output not matching either the colour displayed at the time the mock up was confirmed, or not matching other items ordered. Please contact customer service if you believe that a named colour was used in error. At THQ, our policy is to provide the closest colour matching possible for our customers.

CUSTOMER PROVIDED ARTWORK

For customer provided artwork, all digitization fees apply. Acceptable forms of artwork include EPS, PDF and AI files. The file must be a vector piece of art. There will be an extra design charge for customer provided jpeg and bitmap files.

OWNERSHIP RIGHTS IN ARTWORK

THQ wants to work with you to put your designs, artwork, and logos on the products you purchase from us. Any such designs which THQ prepares for you(“Artwork”), will be the property of THQ and will remain THQ’s intellectual property even if you have paid a fee for our design services. You will receive the Artwork only as it appears on goods purchased from THQ and not in any electronic format. We will have the right to use the Artwork for any lawful purpose, including without limitation, for sales and advertising.
If you supply us with original and useable designs (“Customer Designs”), those Customer Designs will remain your property, unless you request changes to the Customer Designs which significantly change the design. Such changes will result in the Customer Design becoming Artwork owned by THQ. You represent that you have all the appropriate rights to use Customer Designs which you provide to THQ, and you agree to be responsible for all costs or damages arising from a claim of infringement related to your Customer Design. You will need to provide written proof of your rights to use any third party logo or trademark prior to THQ using such logos or incorporating such logos into your Artwork.
THQ reserves the right to limit the number and scope of changes or redraws to Artwork and Customer Designs and to charge additional fees for changes beyond that limit.

ORDER FILL-IN POLICY

THQ knows from time to time your team may need additional uniforms. To make the ordering process easier the second time around, you may order “fill ins” for any order that has already been completed. To place a fill-in order, contact customer service. Please have your previous order number ready when calling. Sublimation, Screen Printing or Embroidery fill-in orders of less than six shirts will incur a convenience charge.

CUSTOMIZATION ORDERS

Please note that once your order has been placed, no changes can be made to the order.

MOCKUP APPROVAL

After submitting your order, you will receive an email mockup for the customized items on your order from our sales agents within the established timeframe for providing mockups.
Email is the preferred line of communication for revisions and is required for the final mockup approval. Without an email approval of the mockup, no production will be completed.
By submitting your final mockup approval to our design team, “You agree to the following terms”.
I verify that all lettering and/or word spellings, graphics, colours and content included in the approved mockup are correct.
Team Headquarters is not liable for errors in a final product caused by any of the following reasons:
Misspelling, Graphics, Grammar, Punctuation and Final Appearance of Colours.
NOTE: (Mockups are not to scale and are used for demonstration purposes only, as all sizing and placement is per our standards. The colours displayed on your screen and shown on your mockup are not guaranteed to be a true match to the colours that will be on the finished product.)
(Please contact Customer Service, not the Design Department regarding your order status.)